Machine FAQ

Pressure gauge have no reaction 

Cause: If the coffee powder is too coarse or if the weight of coffee powder is too less, such cases cannot from pressure.

Solution: Adjust to a finer grind size, or increse the weight of coffee powder.

Water level indicator is flashing

Cause: The water tank is not in a suitable position.

Solution:"Please re-install the water tank or check the magnet in the water tank has been float."

Water leakage inside the machine

Cause: Machine interior fittings loose or cracks

Solution:Please send the machine to our repair center.
Power light long flash

Cause: The machine does not heat up.

Solution:Please send the machine to our repair center.
Handle is loose

Cause: Grouphead gasket has aged, or the grouphead is wear.

Solution:Please change the grouphead gasket or send the machine to a repair center.
There is leaking in handle when brewing coffee

Cause: Grouphead gasket has aged, or the grouphead is wear.

Solution:Please change the grouphead gasket or send the machine to a repair center.
No steam

Cause: Steam thermoblock is blocked or some parts is malfunction.

Solution: Please send the machine to our repair center.
Steam amount decrease

Cause: Steam thermoblock is partly blocked.

Solution:Please use the descaling detergent to clean the machine.
There is still a small amount of steam after steam is closed.

Cause: This is normal case.

Solution:If steam still comes out after 1 minute, please send the machine to repair center.
Temperature of the coffee is not hot enough

Cause: 1) Did not warm cup 2) The indoor temperature is low 3) The brewing flow rate is too slow

Solution: 1) Warm cup 2) Increase the temperature of the machine (please refer to manual) 3) Adjust the grinder mill or the amount of coffee powder.

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